Avaya ACM with AES

This document details the technical aspects of the integration between RedSky’s E911 Manager and
Avaya ACM in conjunction with AES. E911 Manager provides an automated solution for Enhanced 9-1-1
Services with the Avaya Aura® platform. E911 Manager tracks the location of TDM and IP phones and
updates ACM with the appropriate location information. Additionally, E911 Manager integrates with
the Local Exchange Carriers (LECs) to ensure the proper location information is received by emergency
responders.