Genesys Cloud CX™ with E911 Anywhere

This document details the technical aspects of the integration between RedSky’s E911 Anywhere® and Genesys Cloud CX™. With E911 Anywhere®, administrators can provision ALI records in the national ALI Database, and provides routing of 9-1-1 calls to the correct Public Safety Answering Point (PSAP) based on the phone number or Alternate ID of the caller.
Genesys Cloud can be supported by using E911 Anywhere® and MyE911. Calls are routed to E911 Anywhere® over a SIP trunk either directly from Genesys Cloud or from the customer's Bring Your Own Carrier (BYOC) SBC.