Visual Command Center 911 Risk Event Configuration Guide

The RedSky 911 Cloud service is now integrated with the Everbridge CEM/EB360 service and can send an event to the Everbridge CEM/EB360 service when a 911 or test call is received from a RedSky user. This will create an Alert in CEM/EB360 with the details of the 911 call and it will be mapped on the Visual Command Center as a Staff Emergency. Further to that, a notification of the call can be sent using the configured contacts including user and location details. 

The configuration consists of entering the REI API Key obtained when configuring a self-service risk event feed in the Everbridge suite dashboard. An Alert Template must also be selected. It can be the standard Emergency Call Alert template or a customized template if needed. 

Once configured, any 911 call with a known location will automatically trigger a risk event in the Visual Command center. If the location of the 911 call is unknown, there will be no event triggered.