ICD - Genesys Cloud CX with RedSky Cloud

This document details the technical aspects of the integration between RedSky’s cloud services and Genesys Cloud CX™. With RedSky, administrators can provision ALI records in the national ALI Database and provide routing of 9-1-1 calls to the correct Public Safety Answering Point (PSAP) based on the phone number or Alternate ID of the caller. 

Genesys Cloud can be supported by using E911 Anywhere® or Horizon Mobility®, and MyE911. Calls are routed to RedSky over a SIP trunk either directly from Genesys Cloud or from the customer's Bring Your Own Carrier (BYOC) SBC.