Prime Routing Feature Guide

Prime Routing provides a flexible, location-aware way to manage how emergency and non-emergency calls are routed across an organization. Administrators can define route plans for 911, panic buttons, security help desks, or other dial strings, then determine the appropriate call destination based on the caller location and the organization response workflow. 

Prime Routing supports workflows that route emergency calls to the public safety answering point (PSAP), to a security destination, or to both using supported call monitoring options. It is designed for organizations with multiple buildings, campuses, security teams, or operational processes that require different routing behavior by site.